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World Class Operations

 

  1. KAIZEN is a Japanese concept which means continuous improvement. Explain with a suitable example from manufacturing industry how KAIZEN has helped achieve the goal of producing goods world class?
  2. HOQ is the fundamental concept used in QFD. Briefly elaborate the use of HOQ in transforming customer expectations into reality.
  3. a) The objective of the current day firms is to deliver world class products. Explain the statement with special reference to an ITES company.
  4. b) Pick up a firm of your choice from the Indian fast moving consumer goods industry and briefly explain how the firm has successfully implemented the principles of World Class Manufacturing.

 

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